Ok so websites still exist but they no longer perform in today’s marketplace. As many of you know by now WSI worked together with Business Catalyst (which has recently been acquired by Adobe) on the most powerful online business solution available on the internet at the moment. Perhaps that is why Adobe was so keen to get their hands on it.
WSI E-fusion has proven time and time again to give businesses the easy content management system as well as all the essential business tools required to be successful on the internet. Not only does E-fusion make it simple for even the biggest technophobe to make changes on their website or ecommerce store but it allows you to send out email marketing campaigns at the touch of a button and track visitor behaviour like never before.
It is now vital to any business to have a strong presence online with their website being the first place consumers look to get an idea of the products and services they offer. In fact 98% of online consumers will search online before making a buying decision and in the UK the vast majority of online users prefer Google. Whether you use the E-fusion platform or not, an online business solution is vital for any business wanting to stay ahead of the competition. A good online business solution needs to give you a number of features or functions as standard.
For example a good CMS (content management system) is vital for your business to keep the website updated on a regular basis and allowing you to adapt quickly to any changes in your industry.
A good CRM (Customer relationship management) solution will allow you to track all your customers and ensure they are happy and continue to use your services.
A good email marketing solution which allows you to separate your customer lists into various categories, design templates and manage campaigns to give the best possible conversion.
A variety of modules which can be added to various pages to help increase conversions such as web form builders, document managers and photo galleries etc as well as the ability to add features and expand in the future and various reporting tools which track the performance of the site page by page giving you all the information you need to improve the conversion rate and therefore your bottom line.
There are also a number of other features which the E-fusion platform has that are very useful and a must for any business serious about increasing their online business such as:
Workflow tools to allow you to set up a designated person to deal with each enquiry and also a time limit so it is escalated to a senior member of staff if it is not dealt with within a certain time period.
Page optimisation features allowing basic search engine optimisation work to be carried out on each page without having to understand coding language.
Instant messaging (SMS) to alert your designated person when a contact form has been filled out. This has proven very handy for businesses that are often out of the office.
Sure these solutions are more expensive than the average kid from the estate making a website in this bedroom, but at the end of the day if you are serious about your business online then your website is the most important marketing tool you have. It should be seen as an investment and not a cost because if designed correctly with conversion architecture™ an online business solution it will bring you a greater return on investment than anything else you can possibly do.
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